Home > Moving Resources > Uber Freight vs uShip: Services, Cost & More [2022 Review]

Uber Freight vs uShip: Services, Cost & More [2022 Review]

We’ve created a comprehensive Uber Freight vs. uShip comparison article to help you choose the best company for your upcoming move.

    If you’ve ever moved long-distance, you probably already know just how stressful it can be to get your things from one place to another. This can be especially true if you’re moving a bulky or awkwardly-shaped item alongside your standard household goods.

    An easy and affordable way to make your moving process easier is to work with peer-to-peer carrier service. These services allow you to directly connect with local moving professionals through a secure online platform and schedule the services that you need. You also have the benefit of connecting with multiple companies quickly without individually calling multiple companies for estimates.

    Both Uber Freight and uShip are platforms that provide peer-to-peer shipping service streamlining and scheduling. But which option should you choose for your upcoming move? We’ve compared Uber Freight vs uShip in the following categories to see which service offers the best value and functionality to its customers.

    • Company history
    • Shippable items
    • Fees and pricing
    • Online reputation

    Read on to learn more about each platform and how they operate and get a quote from both systems with just a few clicks.

    Summary

    No time to read our entire Uber Freight vs. uShip showdown? Quickly compare the benefits and drawbacks that come with working with each company below.

    Pros Cons
    Uber Freight
    • 24/7 customer support standing by to help you when you run into trouble
    • Instant quotes allow you to view pricing without contacting a representative
    • Three types of vehicles to choose from; can book shipments for items that require controlled temperature transport
    • Business freight streamlining services available
    • Only full-truck shipments are available
    • High pricing will be out of budget for most movers, especially those moving out of state
    uShip
    • Allows you to add all-risk, full value cargo insurance
    • Supports multiple types of shipments, ranging from single item moves to full home shipments
    • Name your own price function helps you stay on budget for your move
    • Limited background checks performed on drivers using the platform; user must do their own research
    • Cannot see the fees that you’ll pay on your shipment until you pay for your booking

    What is a Peer-to-Peer Shipping Service?

    A peer-to-peer shipping platform is a type of online resource that you can use to connect with moving companies online in order to schedule shipments. There are multiple types of peer-to-peer shipping platforms, each of which offers their own booking method. For example, Uber Freight prioritizes best price matching—when you request a shipment, Uber’s system will automatically match you with the best possible price, regardless of the driver.

    On the other hand, uShip operates as a marketplace-style platform. If you’ve ever listed an item on eBay, you’re already familiar with the process of listing an item on uShip. You’ll create a custom listing detailing the item that you need to move, complete with pricing, dimensions, pictures, and more. Moving companies with the capability to complete your job can then bid with their best price, while you can review each company’s profile and select the company you want to work with after viewing certifications and previous customer testimonials. These types of platforms help you save both time and money by getting multiple quotes quickly or by finding the best price for your move instantly.

    What is uShip?

    uShip is a Texas-based online marketplace that empowers you to connect with local moving companies through a secure platform. uShip has taken multiple steps to ensure that you don’t get caught up in a moving scam when communicating on its platform, including the use of in-app tracking and an escrow style payment system that incentivizes companies to complete the job as efficiently as possible. uShip also hosts reviews from previous customers who worked with each moving service, which you can access before deciding which company to hire.

    uShip was founded in 2003 by CEO Matthew Chasen in order to help men and women who need to ship single items to find more affordable pricing for their moving services. uShip gained a large influx of popularity in 2012 when the site became the subject of a reality television show titled Shipping Wars, which was hosted on the A&E network. Today, there are thousands of moving companies using the uShip platform to provide services in all 50 states.

    Click here to get your free quote from uShip. 

    What is Uber Freight?

    If you’ve ever called for an Uber after a night out on the town, you’re already familiar with the basic business model behind Uber Freight. Truck drivers and carriers can sign up for an account with Uber Freight and book hauls and loading jobs in the same way that a sedan owner would book a requested ride from a patron. The pricing that you’ll see when you request a move will vary depending on the day’s demand and the number of drivers vying for jobs, and the drivers can see the price of the job before agreeing to the move.

    Uber has been in the trucking industry since 2017, and its Uber Freight app operates as an independent offering separate from its standard app. Like the Uber mobile app, you can get instant pricing for your requested freighting services and book services in advance. Uber Freight was introduced to help fill in the gaps that truck drivers might see in their earnings during the off-season and provide them with more control over pricing.

    Click here to get a free quote from Uber Freight. 

    Shippable Items

    Both uShip and Uber Freight are very flexible in the types of items that you can schedule shipments for through the platform. Some of the most commonly listed items and moves on the uShip platform include:

    • Full moving services
    • Auto shipments
    • Shipping for car parts and equipment
    • Shipping for individual items of furniture and household appliances
    • Shipping for animals, ranging from livestock to pets
    • Transportation services for heavy equipment and machinery
    • Freighting services

    These are only a few examples of the most commonly listed items on uShip. So long as the item isn’t dangerous or illegal to ship across state lines, you can list nearly anything that you need to move on the platform.

    Uber Freight also offers an exceptionally flexible policy when it comes to shipments, allowing you to schedule freight for nearly anything. Uber Freight offers the following vehicle options that you can book for freighting:

    • Dry van shipments
    • Reefer vans
    • Flatbed open transport trucks

    This choice in transportation method can provide you with more control when balancing shipment quality and pricing.

    Fees and Pricing

    One of the major benefits of Uber Freight is that you can get an instant quote in the same way that you can access instant, variable pricing when you book a ride through Uber. Simply enter the origin and destination of your shipment, choose the type of vehicle that you need for your transportation, and enter the delivery and drop-off dates to get an instant quote. Keep in mind that the quote you receive will only be valid for a short period of time, as rates are calculated based on demand at that moment.

    To help you get a better idea of what you might expect to pay for your shipment with Uber Freight, we collected quotes for a variety of transportation requests. Here’s what we found.

    Philadelphia, PA to Enola, PA (114 miles); dry van shipment

    Philadelphia, PA to Winter Park, FL (997 miles); dry van shipment

    Philadelphia, PA to Seattle, WA (2,831 miles); dry van shipment

    Like when you book an Uber ride, the price that you see with Uber Freight is all-inclusive. Though a portion of your payment is taken from the driver’s cut and given to Uber as a service fee, you won’t have any hidden fees added to your bill—the price that you book and agree upon is the price that you’ll pay.

    uShip provides you with a higher level of control over the price that you’ll pay for your move. When you list a single item or household move, you may have two options when it comes to pricing.

    • Request quotes: If you aren’t sure what you should pay for your move, you can create a listing and request that local moving companies submit their most competitive offers through the platform. You can then communicate with individual moving companies and choose the option that works with your budget and needs.

    Name your price: On select moves, you’ll also have the option to name your own price for your move. uShip will provide you with a standard range of prices for your move that are in line with what previous customers paid for similar services. After setting your price, moving service providers willing to do the job for the listed price can book your job online.

    This system of pricing provides you with more control over the range of prices you’ll pay for service. However, uShip does apply a small fee on your orders, which you won’t see until you reach the checkout stage. The fee that you’ll pay will vary depending on the type of service you’ve booked and the total agreed-upon pricing, with higher paid jobs incurring more in fees.

    Reputation

    Uber Freight is an offshoot of Uber Technologies, the parent company behind Uber’s primary transportation service, Uber Eats, and other offerings. Uber Technologies is currently not accredited with the Better Business Bureau (BBB) and maintains an average rating of 1.03 stars on its BBB profile. However, this rating is a combination of all of Uber’s subsidiaries and does not specifically represent the performance of Uber Freight. Uber Freight’s app users have awarded the platform an average of 4.1 out of 5.0 stars on the Apple App Store and 4.4 out of 5.0 stars on the Google Play Store.

    In reading previous customer testimonials of Uber Freight, users seem to be satisfied with the affordability of transportation. Though the app may not be suitable for individuals looking to transport residential shipments, commercial users lauded Uber Freight’s pricing, which they found to be transparent and fair without hidden fees or extra charges added after booking. They also complimented the app, which they found was easy to book through.

    Uber has been wonderful working with great rates with legal drive time for delivery and pick ups. — Tony O., 03/20/2021, Play Store review, 5.0 stars.

    Very easy to use. Automatic tracking in the app. Docs upload easily as well. — Chris C., 07/26/2020, Play Store review, 5.0 stars.

    Users who did not have a positive experience with Uber Freight regularly complained that the app needs an interface overhaul, with frequent freezes and crashes when it was not working properly. Most users who complained about Uber Freight’s interface said that they were forced to restart and reinstall the app multiple times in an attempt to get it to work as intended, which was a frustrating and time-consuming experience.

    Uber going downhill? Use to be ok, lately the app is freezing or just restarts for no reason. The location is sometime way off. Also, not sure if it’s the system, some kind of software or an actual person doing the load pairing for multiple days but some of those loads do not make any sense unless Uber isn’t considering hours of service rules. — Darius B., 08/22/2020, Play Store review, 1.0 star.

    App repeatedly stops loading available loads ‘near you’ and has to be deleted and reinstalled. Even then it may not load properly. Support has no solution… — Doug I., 06/28/2019, Play Store review, 2.0 stars.

    uShip’s online reputation is significantly stronger than that of Uber Freight. uShip is currently accredited with the BBB, which indicates that the company might be more responsive when settling customer disputes. uShip also currently maintains an A+ rating with the BBB and has been accredited for 17 years. BBB customers awarded uShip’s platform an average rating of 4.57 out of 5.0 stars on the company’s BBB profile.

    Customers who were satisfied with the experience they received on uShip’s platform regularly complimented the company’s ease of use and multitude of options to choose from in terms of booking a moving company. Most users say that they got quotes quickly, were able to easily communicate with their moving company through uShip’s messaging system, and could negotiate a rate that was competitive with other online shipping options.

    Great service! Very quickly received 5 offers. After reviewing them I chose my preference (not the least expensive). Once chosen, I was able to communicate directly with the carrier to make final arrangements. Emmanuel at support services was very helpful answering questions, dealing with insurance issues for expensive art shipment, etc. I would without hesitation use uShip again. — BBB user “ARV,” 11/17/2020, BBB.org, 5.0 stars.

    We have used UShip many times for our vintage furniture business. Thankfully we have been very lucky with the shippers we have found- reading reviews is key. We recently had a shipper that delivered a piece damaged in transit. Uship had great communication with me and the shipper as we worked it out. As the customer, I had full control of releasing the funds or not until we came to an agreement with the shipper. — Kristi R., 01/05/2022, BBB.org, 5.0 stars.

    Customers who did not have a positive experience frequently complained about the team member quality that they received. While uShip is not a moving company or moving broker and has no control over training, customers recommended that uShip institute more control measures over qualifications that drivers must have to use the site.

    My item was stolen, never delivered and Uship had no real information on the business. Here’s how scary and with little care Uship is and allows random people to ship your valuable items… Had business persons name Phone number (they disconnected) Email (they deleted) THAT’S IT!! No home or business address, no license ID, nothing actually usable by police to hunt them down. — Mike W.,12/16/2019, BBB.org, 1.0 star.

    Be careful of shipping scams through UShip! My shipment was stolen by the carrier and UShip provided no effective assistance. After filing police reports, retracing phony stories, and dealing with the fact that my treasured items were most likely at a pawn shop and I would receive no reimbursement, my only recourse is to warn others. — Shannon E., 01/22/2021, BBB.org, 1.0 star.

    Uber Freight vs. uShip: Which Company Should You Work With?

    Unless you’re a business owner looking to transport a large shipment, you should probably choose uShip over Uber Freight for your upcoming move. Though Uber Freight plans to begin offering partial truckload shipments in the future, the company currently only supports full truck freights. This means that if you’re only moving a single item (like a piano or hot tub) or you’re looking for a way to ship a standard size home’s worth of daily essentials, you’ll save a significant amount of money when you list on uShip.

    There are some circumstances when you might want to book your move through Uber Freight. For example, if you’re moving a very large home and you need instant pricing and the ability to book quickly, Uber Freight can help you get connected with a team in just a few fast steps. While you’ll pay more for this convenience when compared to hiring a full-service moving company, the option can be useful for last-minute moves. However, keep in mind that if you don’t use the entirety of your truck space, you’ll still need to pay the full truck rate.

    Our Methodology

    At Pro Mover Reviews, we are committed to providing our readers with comprehensive and unbiased information on each provider that we review. Our methodology is a step-by-step process that ensures we maintain your trust through transparency and data that is backed up through routine check-ins. Our staff has spent hundreds of hours reviewing dozens of local, long-distance, and international moving companies to bring you our recommendation for the best moving companies in the US. We then narrowed down our findings based on criteria that we find to be the most helpful for you to choose the best moving company for your needs.

    Our Rating Categories:

    • Company Transparency
    • Pricing + Cost
    • Services Offered
    • Overall Reputation

    While there are many sites out there that compare movers, we believe our rigorous standards give us more insights into company performance and better data to share with our community.  For each moving company we check for:

    • Confirmed Licensing with the DOT
    • Updated & Verified Business Registration
    • Real & Recent Consumer Reviews
    • Industry Ratings and BBB Complaints
    • Accuracy of Online Quotes
    • Services Provided & Total Service Area
    • Pricing & Services vs. Competitors

    From here we created a comprehensive, 100 point, rating scale based on the following factors:

    • Moving services (25): Companies that offer more flexibility in their services are rated higher.
    • Coverage of services (5): The more items a moving company can handle, the higher the score.
    • Pricing (25): We compare this to the industry average when rating pricing.
    • Trustworthiness (25): We comb through hundreds of reviews and check on BBB ratings to determine the trustworthiness of a company.
    • State availability (5): Finding a moving company in your state can be a challenge depending on where you are located. The more states covered, the higher the score.
    • Customer service (10): Is this moving company responsive? Do they respond quickly to issues that are brought to their attention? Are they helpful in answering questions? All of these factors are considered when rating customer service.
    • Additional benefits (5): Moving companies can sometimes offer special promotions or deals when contracting them for a move. The companies with the most benefit scored higher.

    Of the dozens of different moving companies that we’ve reviewed, we’ve broken down the best interstate and long-distance movers in Indiana. To keep our ratings and data current, we have a full-time researcher who collects (and regularly updates) more than 100 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. This list is ever-changing, as companies will update policies and procedures, and we will change our information accordingly.

    Uber Freight vs. uShip FAQs

    Is Uber Freight successful?

    Uber Freight reported $211 million in revenue in the second quarter of 2020, which represents a 27% increase from the same period last year. However, like other subsidiaries of Uber Technologies, Uber Freight is still operating at an overall loss. Despite this, the company maintains a viable infrastructure for its customers and carriers.

    Can you do Uber Freight with a pickup truck?

    No. As Uber Freight currently only supports shipments of full truckloads, you must have a commercial freight vehicle in order to qualify as an Uber Freight driver.

    How many people work for Uber Freight?

    According to data from the Dun and Bradstreet Business Directory, Uber Freight currently has 2,617 total employees across the country.

    How do I call Uber Freight?

    As a customer scheduling a shipment, you can get in contact with Uber Freight’s team by calling 877-289-8237. Customer service is available 24/7.