Moving APT Review

Transparency

While Moving APT is a highly acclaimed moving service, as a broker, they have some limitations in terms of how transparent they can be with their customers, namely around price.

• Transparency on pricing for service

Moving APT offers no insight on pricing for their offers unless you call their phone number or email to ask for a moving quote. For this industry it is understandable, as they’ll likely need to know how many miles you’re moving, your moving date, and how many bedrooms of household goods that you’ll be moving. However, as a moving service they could score much higher on transparency if they offered some rough estimates, or had an estimation calculator that didn’t require you to put in an email address.

• Clarity on base services vs addons 

In terms of clarity on base services vs addons, Moving APT also misses the mark. This is also due to their status as a broker for an assortment of cross-country moving countries, rather than being one on their own. While they do provide free quotes, there is very little available for customers to learn about what constitutes a base service, vs what can be added onto an order. While they do offer packing services and do distinguish between residential and corporate relocation, there isn’t much of an idea on price for these services. This is because depending on your location, the companies that they broker are very likely to not all offer the same kinds of services.

• Communication & expectations

While Moving APT does need to improve on transparency of pricing and base services, they are very helpful in terms of communication and expectations. They offer an entire section of “Moving Tips” on their website (www.movingapt.com), including a Moving Checklist, a Moving Planner, Moving FAQs, Packing Tips, and a blog which covers a variety of questions that many first time movers will likely want to look through.

• Hiring processes

Because they are a brokerage, their hiring process is also a bit lacking in terms of transparency. A lot of this process comes down to which company you actually will end up working with. They do however have a chat feature, which can be a little helpful in answering some questions about the hiring process, though it seems most of this process will have to take place on email or over the phone.

• Policies (including damage/loss/delays)

They do have quite a few policies at Moving APT, and are fairly transparent about them. They have a very clear cancellation policy on their website, along with policies adherent to federal US law regarding what they’re allowed to transport, under “Your Rights And Responsibilities”. The drawback is that they aren’t able to make specific statements or promises for your potential move, because these policy details still depend on which moving company you end up being assigned.

If you’re looking for more transparency and ease, we definitely recommend a competitor such as International Van Lines, who we rank #1 as a Best Full-Service Mover.

Cost

As mentioned above, Moving APT isn’t very transparent when it comes to the costs of their services. Fortunately, there are some ideas that can be gleaned online for some general ideas of what you can expect when using them as your moving team. Their average cost of an interstate move is around $3,000, which is nearly 30% lower than the national average for long-distance moves. Other reviews around the web point to costs being one of the best features of this moving company, as they provide price matching to all of the major van lines.

Services

• Broker, Carrier, both?

Moving APT is a broker, which gives them a lot of flexibility in terms of what kind of services they can offer, but unfortunately, they cannot get into specifics for your trip’s needs without a phone call or email, as their companies they broker through vary quite widely in terms of offered services.

• Entry-level services

As a broker, Moving APT does offer most entry-level services, such as packing, short-term local moving, long-distance moving, and even cross-country moving.

• Addons and additional services

In terms of addons and additional services like vehicle transportation, unpacking, and storage, this information isn’t available because it depends on the individual moving company that you end up working with. Moving APT does have some of the best movers that offer full-service packages, but you’ll have to compare these companies moving costs and other rates after speaking with a representative from Moving APT.

• Their strengths

Generally, their strength comes from their ubiquity as a broker. With so many companies at their disposal to contract through, they can offer a wide array of services across the entire country, making it so that whatever you need, they’ll be likely to help provide a service for it. The only drawback is that there’s not a lot of upfront information about those services.

Reputation

• Years in business/level of experience 

Moving APT has been in the moving business since 1999, starting with just five movers and two moving trucks in Miami Beach, Florida. In 2010 they became a broker, and now they boast over 2,500 carriers, offering 24/7 service year round. They and everyone they work with are very qualified, as they are licensed as a mover and broker by the Department of Transportation (DOT).  With over 20 years of moving experience, they are well equipped to help most people figure out their next move.

• Responsiveness & helpfulness to customers

Compared to other moving companies and moving brokers, Moving APT excels in terms of customer helpfulness and responsiveness. Their customer chat is there to help you as soon as you enter the site, and once you actually do move forward with your quote, they are very helpful in designing a moving plan that works for you.

• Overall review and rating sentiment

Overall, Moving APT has a solid rating as professional movers. Out of over 400 reviews, they have 4 out of 5 stars, but it’s important not to compare them to other moving crews, as they are just a broker.

• Reputation for value

Moving APTs value is definitely of a high reputation. From reviews online it’s clear that they provide a lot of high-quality service to their customers, and offer price matching to make the entire moving process stress-free. Price matching shows that they provide great care to their customers, and that’s clear in their reviews.

• Reputation for efficiency, handling, & reliability

In terms of their reputation for how they handle their business, the staff at Moving APT have received acclaim for being a great team, always willing to help with customers over the phone, chat, or email. The only drawback is that their power is a little limited as a broker, and it really comes down to whatever house or apt movers they end up assigning to your project.