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Mayflower Moving Company Review

Mayflower is a Nationwide Carrier and Broker Service

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    Our Overall Rating90%
    Top Services
    • Long-Distance Moving
    • Local Moving
    • International Moving
    • Military Relocation
    Updated for August 17, 2021
    • Established Date 1927
    • Is Active Active
    • USDOT Licence# 125563

    You’re bound to see a Mayflower moving truck headed down the highway no matter where you are in the country. Mayflower ranks as one of the largest and most trusted moving teams in the US, offering full-service plans for local, long-distance, and international relocations.

    Best for Storage Services

    SpareFoot

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    International Van Lines

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    American Van Lines

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    Best for Storage Services

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    Best for Military Moves

    4.6
    • Safeway Moving is an FMCSA-Licensed Broker
    • Brokers Connect Clients With Local Moving Options at Advantageous Pricing
    • Select Locations Provide 1 Month of Free Storage Services

    Best for Protection Insurance

    4.5
    • Long-Distance, Interstate, Local & Int'l Moves
    • 24/7 Customer Support & Great Mobile App for Customers
    • Low-Interest Financing Available with JK Moving partner

    After over nine decades of experience, there’s a lot to say about this well-known moving company. In this article, we’ll cover our most pressing questions about Mayflower, including customer reviews, moving services, and how to get a free quote.

    Each of our reviewed companies meets top industry standards. Mayflower is licensed and certified, as well as registered with the Federal Motor Carrier Safety Administration. We’ve evaluated each local and long-distance moving company for its:

    • Transparency 
    • Pricing
    • Services
    • Reputation

    Overview of Mayflower

    One of the best things about Mayflower is that they’ve had experience planning moves for over 90 years. This special outlook shines through in its customized moving packages for each client.

    For example, while Mayflower offers a range of expected services like packing, assembly, and disassembly, you’ll also find a variety of unique add-ons. The Mayflower team offers things like debris removal, house cleaning services, and even help with installing electronics.

    When you choose to work with Mayflower, you’ll connect with one of their hundreds of local agents, all of which are hired and trained by the parent company, UniGroup, Inc. 

    Here are some pros and cons we found about Mayflower and its moving process:

    Pros:

    • Local and long-distance moves
    • International moves in over 150 countries
    • Extensive full-value protection
    • Unique services for small moves
    • Discounts for packaging moving services

    Cons:

    • Lengthy quote process
    • Reports of damaged or stolen items
    • Some poor reviews for reliability

    Mayflower Moving's Rating Breakdown

    Transparency
    Cost of Moving
    Services
    Reputation
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    Can Mayflower Moving Move Me?

    Save time and get the answers you need right away with a free quote from our Mayflower Moving.

    Transparency

    One of the biggest fears when working with a company is last-minute surprises in your contract. Mayflower Transit aims to educate its customers on the moving process, the importance of insurance, and what to expect on moving day. Here are some things to keep in mind regarding the general transparency of the company.

    Mayflower Moving Transparency

    Mayflower Moving
    Industry Average
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    Pricing

    You won’t find a lot of details about Mayflower’s pricing structure online, especially for international and cross-country moves. However, the website does list several insurance packages for your move with prices of your valuation coverage and additional protection plans.

    In order to receive a moving quote, you’ll be asked to enter:

    • Origin and destination zip codes
    • Size of your home
    • Move date
    • Name, email, and phone number

    Your local agent will then get in touch to schedule an in-home estimate. If your relocation is considered a small move, you can utilize Mayflower’s SnapMove program. In this case, you may be able to get a quote through its virtual estimate process.

    Services and Extras

    Your Mayflower moving cost packages both basic and selected convenience services together into cost-saving packages. Each move without extras includes:

    • Free in-home estimate
    • Moving coordination
    • Full-value coordination (which can be waived to save money)
    • Loading and unloading
    • Furniture placement
    • Standard appliance transport
    • Team of drivers and basic equipment
    • Identity theft protection
    • Claim assistance

    Beyond these services, your move coordinator can help you choose from a range of extra options. We’ll detail these services a bit later.

    Communication & Expectations

    We enjoy that Mayflower offers a tracking option to watch your delivery to streamline your long-distance moving experience. 

    The company’s website also does a fine job at outlining everything a customer should know before moving day. Customers have access to apps like MyMayflower that organizes all your details in one place.

    Policies

    Mayflower allows customers to submit claims for lost or damaged household goods right on their website or by calling their local agent. The company provides a standard list of items they will not move including flammables, cleaning fluids, pets, and perishable foods.

    Cost

    Mayflower packages its services together to both lower the cost and tailors its prices to exactly what you need to get to your new home stress-free. Long-distance move prices average around $5,000 depending on a range of factors listed below.

    According to its website, Mayflower takes the following details into account when determining your quote:

    • Distance
    • Weight of your items
    • Move date
    • Home size and details
    • Obstacles between your home and the moving truck access
    • Extra insurance
    • Extra services

    You should note that most companies treat local moves differently and typically charge customers by the hour. Larger and long-distance relocations however are treated as full-service moves and packaged as one unique contract.

    If you’re moving high-value items, we highly recommend looking into Mayflower’s coverage plans. The cost of its value protection plan prices break down as follows:

    • $225 for $5,000 of additional coverage, identity theft protection, and claims assistance
    • $425 for $25,000 of additional coverage, debris removal, delay claim payment of $250 a day, and all package-one perks
    • $725 for $25,000 of additional coverage, wall mount disassembly and setup, delay claim payment of $250 a day, and all package-one perks

    Payment Structure

    Mayflower requires payment on delivery by cash, cashier’s checks, traveler’s checks, or credit card. They do not require a deposit to book your move.

    Cancellation Policy

    Mayflower has a very generous cancellation policy. You only need to pay for services already completed, such as packing and storage if you choose to move or cancel your move within 24 hours.

    Mayflower Moving Cost-Value vs. Competitors

    Mayflower Moving
    Industry Average
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    Services

    While Mayflower is a carrier service with its own fleet of trucks, it will broker out your move for local relocations. The website claims that these are all trusted affiliates that have worked with the parent company UniGroup in the past and take great care of their customers.

    Entry-Level and Additional Services

    Since Mayflower works with hand-tailored moving packages for each customer, figuring out what is included in the base price can be confusing. 

    As we mentioned above, the basic full-service package features everything we listed such as loading and unloading, moving coordination, and professional movers.

    Mayflower’s extra services are where the company stands apart from the rest. For an extra fee bundled with your full-service package, you can access:

    • Safe and secure storage options
    • Packing and unpacking (Both full packing and partial packing)
    • Debris pick up
    • Home cleaning services
    • Piano and large item moving
    • Auto-shipping
    • Packing supplies
    • Move protection
    • Crating

    The company also arranges special packages for military moves and corporate relocations.

    International Services

    International moves work a bit differently due to their size. Mayflower includes all packing services in the package price. If you choose to waive this service, the team must inspect your packing process to ensure it is ready to meet air or sea standards. International moves also include:

    • Customs clearing services
    • Moving consultation
    • Customized moving plan
    • Pre-move consultation

    Company Strengths

    Mayflower is not quite right for the hands-on DIY mover. Their packages are ideal, both logistically and financially, for customers comfortable with the moving team handling the majority of the hard work.

    As expert long-distance movers, this is also a great team for complex moves over state lines or several hundred miles away.

    Mayflower Moving Services Ratings

    Mayflower Moving
    Industry Average
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    Reputation

    Mayflower was first founded in 1927 in Indianapolis, Indiana. The company was bought by UniGroup in 1995, the same company that owns United Van Lines. UniGroup has an A+ rating from the Better Business Bureau and has been accredited since 1983.

    Like all moving companies, you’re bound to find a range of customer reviews on sites like Google, Yelp, and BBB. Mayflower moving company’s reviews are generally positive, though we did find some categories that struggled more than others.

    Customer Care

    Customers that have worked with Mayflower in the past seem very pleased with the team and their moving experience. Many reviews note:

    • An easy estimate process
    • Attentive customer service
    • Great technology and use of apps
    • Professional and courteous movers

    Reliability and Efficiency

    As can be expected from many long-distance movers, there have been some hiccups along the way. Several customers reported that their items did not arrive within the pre-arranged delivery window. Others mentioned that specific target dates were missed despite prior contractual agreements.

    Value

    Mayflower’s estimate and service packaging system seems to be paying off. We saw far fewer complaints about unexpected charges and upselling from this company. Customers generally seemed pleased with what they received for Mayflower’s cost.

    For example, Patrick from Florida reported, “Mayflower’s prices were competitive. This is the first time I’ve done a major move. All of the policies were clearly explained and my contact always gave me the most economical option. They arrived on time, nothing broke en route or when they unloaded it, they practiced good covid precautions.”

    Handling with Care

    Unfortunately, we did come across several customers with missing or damaged items. Since Mayflower offers extensive moving coverage, we recommend upgrading if you have expensive or fragile items.

    A reviewer from the Phoenix, Arizona location noted on Google, “I used Mayflower’s moving and storage services for an out-of-state move almost two years ago. The moving part seemed to go well, but the storage in their Phoenix facility was atrocious. They damaged 21 of my ~300 items. Twenty pieces of furniture and one box had been clearly pierced by a forklift. They wouldn’t respond, and I argued with them for months to get money for repairs.”

    Mayflower Moving Reputation

    Mayflower Moving
    Industry Average
    0 20 40 60 80 100

    Mayflower Moving FAQs

    How much does a Mayflower move cost?

    Expect costs to be on par with the national averages when moving with Mayflower. Since Mayflower builds custom packages for its customers, you won’t find specific quotes online 

     

    However, assume an average of $5,000 for a mid-sized long-distance move. Customer reviews found that the company’s prices were reasonable for the high value of its services.

     

    To get a quote from Mayflower:

    • Fill out their online form to connect with a local agent
    • Schedule an in-person estimate for long-distance and large-scale moves
    • Complete a virtual estimate of your home for smaller moves

    Is Mayflower a reputable moving company?

    For over 90 years, Mayflower—which is owned by conglomerate UniGroup—has been a certified and licensed moving company in the US. It offers quotes for local, long-distance, and international moves and has extensive experience in each category. The company is:

    • Highly respected within the moving industry
    • Accredited by the Better Business Bureau
    • Reviewed by top watchdog consumer sites

    Does Mayflower offer storage services?

    Mayflower offers storage solutions both in its own facilities and those owned by affiliated agent companies. You can find safe and secure storage options for local, long-distance, and international moves whether you need long or short-term storage. 

     

    The company also offers commercial storage to businesses and offices completing renovations or in the process of moving.

    Does Mayflower handle small moves?

    Mayflower offers a bit more flexibility for those moving long-distance with smaller homes or fewer household goods. For example, if you need to move a 1-3 bedroom house or apartment, you may qualify for their small-move plans.

     

    Each move for smaller homes includes:

    • Bed frame assembly and disassembly 
    • Appliance transport
    • Move coordination
    • Loading and unloading
    • Driving
    • Furniture placement
    • Full-value protection
    • Customized full-service packages

     

    Mayflower is a household name in national moving. While they are owned by a parent company, the business maintains its personalized services and customizable plans that put it on the map. We found that the majority of customers are quite pleased with their Mayflower experience, whether heading across town or to a whole new part of the world.

    Get a Free Mayflower Moving Quote

    Mayflower Moving is a solid option if you’re taking on a complex move. However, we always recommend comparing at least three moving companies to get the best quotes and service.

    Get your free quote so you can compare Mayflower Moving with today’s top full-service movers and make your move budget-friendly and carefree.