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Colonial Van Lines Review

Long-Distance Interstate Moves with Mobile Support for Customers
Read our comprehensive Colonial Van Lines review to determine if this company is the right pick for your upcoming move. We'll take you step-by-step through the experience of working with Colonial Van Lines, from prices and policies to reputation and services.

    Best Moving Mobile App

    Our Overall Rating92.5%
    Top Services
    • Long-Distance
    • Interstate
    • Full-Service
    • Household
    Updated for March 10, 2022
    • Established Date 2003
    • Is Active Active
    • USDOT Licence# 1434373

    Colonial Van Lines Overview

    Moving a long way away can be a very complicated and stressful process. Working with a mover that specializes in these types of moves can help you to enjoy a safe, efficient and stress-free relocation. With a great mobile app, deep industry experience, and full-service capabilities, Colonial Van Lines is a great choice for any long-distance or interstate move within the continental U.S.

    Review Category Our Rating Industry Average In-Depth Review
    Transparency 95% 80% Colonial Transparency
    Cost 90% 85% Colonial Cost
    Services 95% 75% Colonial Services
    Reputation 90% 80% Colonial Reputation
    Overall 92.5% 80% Get A Quote

    Pros

    • Free instant moving estimates online
    • Nationwide service
    • Fully licensed and insured
    • Climate-controlled storage

    Cons

    • No local moving services
    • Does not serve Hawaii or Alaska

    Can Colonial Move Me?

    Save time and get the answers you need right away with a free quote from Colonial Van Lines, one of the best long-distance moving companies available today.

    Colonial Van Lines vs Competitors

    Here’s a quick look at how Colonial measures up to the competition:

    Colonial Van Lines International Van Lines American Van Lines JK Moving Services Safeway Moving System
    Quote Free Quote Free Quote Free Quote Free Quote Free Quote
    Superlative Best Moving Mobile App Best Full-Service Mover Best Moving Add-Ons Best for Protection Insurance Best for Military Moves
    Local No Yes Yes Limited No
    Long-Distance Yes Yes Yes Yes Yes
    Transparency Rating 95% 95% 95% 85% 85%
    Cost Rating 90% 100% 90% 90% 90%
    Services Rating 95% 100% 95% 95% 90%
    Reputation Rating 90% 90% 85% 90% 95%
    Overall Rating 92.5% 96.2% 95% 90% 90%

     

    Colonial Van Lines Transparency

    Our Colonial Review: 95%

    Industry Average: 80%

    Colonial Van Lines has plenty of helpful information on their site, which sets them apart from many other long-distance movers. While some things can only be determined via phone or email, they do provide a lot of information upfront to help you with your moving needs.

    Colonial Van Lines is very transparent when it comes to its service offerings and how it prices moving services. To get a free quote, simply fill out the form on their website. You’ll just need to provide info on where you’re moving to/from, how big your home is, and your intended moving date. A representative will reach out to you to discuss your needs. The company also offers binding quotes upon request. This is a great benefit, ensuring that your final bill will not change from the provided quote (unless you change your shipment size, distance, or services requested).

    Communication & Expectations

    One area where Colonial Van Lines stands apart from its competitors is in terms of how effective they are with communicating expectations to their customers. They have a large amount of information available on the website, a comprehensive FAQ about their relocation services, and a thorough quote process. Each customer is also assigned a dedicated support agent, so you don’t have to deal with the hassle of unanswered questions as your moving day approaches.

    Mobile App

    Colonial Van Lines has a helpful mobile app that makes planning your move easy. You can do the following through the app:

    • Service availability. Browse through the various service options available from Colonial Van Lines.
    • Get an estimate. Complete a quick form to get an accurate quote for your upcoming move.
    • Complete a home survey. Create an inventory of your belongings to ensure you receive the most accurate estimate possible.
    • Purchase moving supplies. Order boxes, tape, padding and more to have it shipped directly to your home.
    • Moving checklist. View a moving checklist to help you prepare for your move and keep everything organized.

    Important Policies

    Colonial Van Lines has a very comprehensive guide titled “Your Rights And Responsibilities When You Move.” This guide includes details on what to expect with damages, losses, or delays, as well as what qualifies for refunds and what doesn’t. Colonial Van Lines encourages customers to promptly file a claim with them or a third-party insurance provider for any damages, losses, or delays.

    Our move went FLAWLESSLY! They were super professional and had tons of experience. They were quick and accommodating. I would absolutely move with Colonial Van Lines again.
    - Josephine S.

    Colonial Van Lines Cost

    Our Colonial Review: 90%

    Industry Average: 85%

    Colonial Van Lines offers competitive rates that are on par with industry averages. While they aren’t the cheapest moving company, they can help you to move long distances relatively affordably. Here’s a quick look at their typical pricing, sourced from hundreds of past customer reviews:

    <250 mi 500 mi 1,000 mi 2,000 mi
    2 BR $1,850 – $4,600 $2,250 – $5,500 $2,750 – $5,750 $4,250 – $7,250
    4 BR $3,250 – $6,100 $5,600 – $8,700 $7,250 – $10,000 $10,500 – $12,750

     

    Cost Factors

    Because Colonial is only available for long-distance and interstate moving services, they do not price moves out on an hourly basis. Instead, your bill will be a flat rate based on several factors, including:

    • Distance: The total mileage of your move is one of the most significant factors in determining your overall cost. The longer you travel, the more you can expect to pay.
    • Weight: The total size of your shipment can impact your charges and is just as significant of a factor as distance.
    • Date: Weekend and summer moves can be more costly, because there is higher demand during these times. Many people also tend to move at the beginning or end of a month, so moving in the middle of a month can be cheaper.
    • Labor: Hiring more crew members for a longer period can increase your cost.
    • Add-On Services: Additional services like packing, storage, and car shipping will increase your cost. If you want to save the most money, consider doing as much work as you can yourself.

    Best Moving Mobile App

    4.6
    • Long-Distance & Interstate Moving
    • Storage & Packing Services
    • Residential & Commercial

    Colonial Van Lines Services

    Our IVL Review: 95%

    Industry Average: 75%

    Colonial Van Lines is a carrier that maintains a their own fleet of trucks and has dedicated employees at every level of the moving industry. They also work with trusted partnered companies around the United States to help fulfill demand. Here’s what Colonial can help you with:

    • Long-Distance Moving: Long-distance moves are typically any move that exceeds 40 miles. This may be within a state or cross state lines. Colonial is licensed and insured to handle these complex moves throughout the entire continental U.S., excluding Alaska and Hawaii.
    • Cross-Country Moving: Colonial Van Lines is one of the best cross-country moving companies available today. Any move of this size will have significant logistical challenges. Colonial’s experienced and highly trained team can help to ensure a safe and efficient relocation.
    • Packing Services: Colonial has several service levels for packing ranging from single-item packing to a full-service pack. Whether you want them to just take care of your fragile items or handle the entire process for you, they are ready to assist you.
    • Storage: Colonial manages its own secure storage facilities. Storage is available on a short-term and long-term basis with climate-controlled units available. They also offer storage in transit service, allowing you to keep your items in storage until you’re ready to move in to your new home.
    • Residential Moving: Whether you need to move a studio apartment or a large five-bedroom home, Colonial can help.
    • Commercial Moving: Colonial also specializes in corporate relocations with customized moving plans, comprehensive insurance options, and dedicated coordinators to help every step of the way.

    Colonial Van Lines Reputation & Customer Reviews

    Our Colonial Review: 90%

    Industry Average: 80%

    Based out of Pompano Beach, Florida, Colonial Van Lines has over 50 years of experience and over 200 agents within their network, allowing them to cover the entire country. They provide over 12,000 moves per year and have been family-owned and operated since their inception. They are certified by the Federal Motor Carrier Safety Administration (FMCSA), a division of the U.S. Department of Transportation.

    Here’s a quick look at their ratings from popular customer review websites:

    • Colonial Van Lines Consumer Advocate Reviews: 2/5 stars (294 reviews)
    • Colonial Van Lines BBB Reviews: 2/5 stars (85 reviews)
    • Colonial Van Lines Trustpilot Reviews: 3/5 stars (1,265 reviews)
    • Colonial Van Lines Google Reviews: 7/5 stars (1,860 reviews)

    Read a Colonial Van Lines Testimonial

    Smooth Move
    IVL Testimonial
    Scott Loucks
    I was very pleased with Colonial Van Lines. They were on time, organized, and professional. I really appreciated that they stayed in contact, so I knew what was going on. From the phone call with the coordinator to the final delivery, everything went smoothly. – Vincent M.

    Colonial Customer Feedback

    Here are some of the most common compliments and complaints for this moving company:

    Common Compliments Common Complaints
    Free online quotes
    Easy to book
    Fair pricing
    Great communication
    Inefficient movers
    Occasional shipping delays

     

    Reputation for Value

    While they don’t have value estimates concretely available on their website, value is one part of their TrustPilot and Consumer Affairs rankings that excels. Based on multiple reports, their prices per pound are very competitive compared to the rest of the moving industry.

    Reputation for Efficiency

    In terms of efficiency, Colonial Van Lines does have some room for improvement. Most complaints online were related to efficiency issues with the movers on the day of the move. That said, multiple Colonial Van Lines reviews on Yelp thank their resolutions department for aiding with their issues and for making sure that an account manager gets back to them by the next day. Some people have even been compensated for significant delays.

    Reputation for Handling and Reliability

    Overall, Colonial Van Lines is known to be very reliable with their handling. It’s clear from reviews and their thorough website information that they take care of your personal belongings. Their experienced team will work to ensure you have a positive experience while minimizing damage.

    Get a Free Colonial Van Lines Quote

    We hope our Colonial Van Lines review has helped you decide if this company is the best choice for you. Colonial Van Lines is a solid option if you’re taking on a complex move. However, we always recommend comparing at least three moving companies to get the best quotes and service.

    Get your free quote so you can compare Colonial Van Lines with today’s top full-service movers and make your move budget-friendly and care-free.

    Best Moving Mobile App

    4.6
    • Long-Distance & Interstate Moving
    • Storage & Packing Services
    • Residential & Commercial

    Best Full-Service Mover

    International Van Lines

    4.8
    • Local, Long-Distance, & Int'l Moving Services
    • Licensed Moving Carrier & Broker Nationwide
    • Live Chat & 24/7 Customer Service

    Best for Extended Storage

    Allied Van Lines

    4.6
    • Local, National, & International Moving
    • Extensive Add-On Service Options
    • Short-Term & Long-Term Storage

    Best Customer Service

    North American Van Lines

    4.6
    • Personalized Approach To Moving
    • Licensed Carrier & Broker in All 50 US States
    • 24/7 Customer Care & Support

    Colonial Van Lines FAQ

    Is Colonial Van Lines a scam?

    Colonial Van Lines is not a scam. While they can improve by becoming accredited with the Better Business Bureau, they are fully licensed by the Department of Transportation and are equipped to help you with any sort of long-distance move.

    Does Colonial Van Lines Offer local moves?

    Unfortunately, Colonial Van Lines does not offer local moving services. They specialize in long-distance and cross-country moves.

    Does Colonial Van Lines have good customer service?

    Colonial Van Lines has received excellent ratings online, with many clients praising their customer service team. While some people have said they would have liked more communication, the overall sentiment is positive.

    Is Colonial Van Lines a good moving company?

    Overall, Colonial Van Lines is a leading moving company for those looking to move long distances. While there are improvements that can be made in terms of efficiency and price transparency, they are definitely a reliable option for your next big move.