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Colonial Van Lines Review

Local & Long-Distance Moves with Mobile Support for Customers.
We'll take you step-by-step through the experience of working with Colonial Van Lines, from prices and policies to reviews and services.

    Best Moving Mobile App

    Our Overall Rating91%
    Top Services
    • Long-Distance
    • Interstate
    • Local
    • Household
    Updated for June 16, 2021
    • Established Date 2007
    • Is Active Active
    • USDOT Licence# 1434373

    Complicated moves call for an experienced moving company, especially if you’re headed across the country or abroad. Colonial Van Lines provides local and long-distance moves – and even offers a special mobile app for customers’ convenience.

    Best for Storage Services

    SpareFoot

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    International Van Lines

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    American Van Lines

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    Best for Storage Services

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    Best for Military Moves

    4.6
    • Safeway Moving is an FMCSA-Licensed Broker
    • Brokers Connect Clients With Local Moving Options at Advantageous Pricing
    • Select Locations Provide 1 Month of Free Storage Services

    Best for Protection Insurance

    4.5
    • Long-Distance, Interstate, Local & Int'l Moves
    • 24/7 Customer Support & Great Mobile App for Customers
    • Low-Interest Financing Available with JK Moving partner

    In this article, you will learn about Colonial Van Lines’:

    • Transparency
    • Pricing
    • Services
    • Reputation

    Colonial Van Lines has an excellent amount of information on their site, which sets them apart from a lot of long-distance movers. While some things can only be determined via phone or email, they do provide a lot of information upfront to help you with your cross-country moving needs. 

    Colonial Van Lines' Rating Breakdown

    Transparency
    Cost of Moving
    Services
    Reputation
    0 20 40 60 80 100

    We’ve researched dozens of long-distance movers and evaluated their transparency, pricing,  services, and reputation to help you find and identify the best long-distance movers in the country. Here’s what we found.

    Best Moving Mobile App

    4
    • Colonial Van Lines Specializes in Long-Distance Moves
    • Colonial Van Lines Storage & Packing Services
    • Corporate Relocation: Move An Employee (Or A Whole Team) To A New Location.

    Pros

    • Free instant moving estimate online
    • Free instant moving estimate online
    • Mobile app

    Cons

    • Reliance on third-party movers
    • Delayed pickup
    • No locations in Hawaii or Alaska

    Can Colonial Move Me?

    Save time and get the answers you need right away with a free quote from our #5 Top-Ranked Colonial Van Lines.

    Colonial Van Lines has an excellent amount of information on their site (www.colonialvanlines.com), which sets them apart from a lot of long-distance movers. While some things can only be determined via phone or email, they do provide a lot of information upfront to help you with your cross-country moving needs. 

    Transparency on Pricing for Services

    As a moving company, Colonial Van Lines are fairly transparent when it comes to price for moving services, though there definitely could be some improvement. In general, they don’t offer a lot of clearly written estimates for mileage, weight, and add-on services. While they do offer fair prices, there isn’t a lot of transparency in terms of price matching and what kind of competitive prices that they can offer.

     

    Clarity on Base services vs Add-ons 

    In terms of their base services, it is split between moving services, storage services, and packing services. They however don’t have a great idea of what kind of addons are available. The only mention of add-ons includes ” moving fragile or specialty items”, but there are also no price estimates for these add-ons. They do remedy this by offering two free quotes that you can get by emailing them or giving them a phone call.

    Allied Van Lines Transparency

    Allied Van Lines
    Industry Average
    0 20 40 60 80 100

    Communication & Expectations

    One area where Colonial Van Lines stands apart from its competitors is in terms of how effective they are with communicating expectations to their customers. They have a large amount of information available on the website, a comprehensive FAQ about their relocation services, and seem to have a thorough quote process so that you don’t have to deal with the hassle of unanswered questions as your moving day approaches.

     

    Hiring processes

    The hiring process is also very transparent compared to a lot of other moving companies. You can either give your starting and ending locations with a delivery window, or call their phone number about your upcoming move at (888) 336-8456. Colonial Van Lines’ page for Long-Distance Moves has the entire process from getting a moving quote to establishing your pickup date completely laid out so that even first-time movers can rest easy knowing that the company has your best interests in mind from the start. 

     

    Policies (including damage/loss/delays)

    Colonial Van Lines have a very comprehensive guide titled “Your Rights And Responsibilities When You Move”, which really distinguishes them from other moving companies. This includes details of what to expect with damages, losses, or delays, as well as what qualifies for refunds and what doesn’t. Colonial Van Lines encourages customers to promptly file a claim with them, or a third-party insurance provider for any damages, losses, or delays.

    Our move went FLAWLESSLY! They were super professional and had tons of experience. They were quick and accommodating. I would absolutely move with IVL again.
    - Josephine Shanks

    What does Colonial Van Lines Cost?

    As mentioned above, unfortunately, Colonial Van Lines has some room to improve in terms of costs. While they don’t make it easy to figure out what potential rates could be upfront, they are very generous by offering two free quotes and have some competitive rates judging on the reviews that are available online.

    Colonial Van Lines Cost-Value vs. Competitors

    Colonial Van Lines
    Industry Average
    0 20 40 60 80 100

    A Review of CVL’s Moving Service

    Colonial Van Lines is a carrier that maintains a fleet of their own trucks and has dedicated employees at every level of the moving industry. They contract a great deal of their work out to partnered companies around the United States, as well as internationally.

    The entry-level services that Colonial Van Lines provides are broken up into a few key categories, including corporate relocation, long-distance, and cross-country moving, packing services,

    and storage services.

    #1 Top-Rated Moving Company

    Smooth Move
    IVL Testimonial
    Scott Loucks
    They worked straight through until the job was complete, and handled any follow-ups that were needed. Also, the price was reasonable. Thanks, IVL, for making our move smooth and easy. -Scott Loucks (moved Feb 2018)

    Add-ons and additional services

    In terms of additional services, they aren’t very transparent, but they do have storage units available for those that won’t have their destination home ready on the delivery date. Their packing services also come in varying levels, ranging from single-item packing to kitchen packing to full-service packing. They also provide all of the packing materials needed to get the job done.

    CVL Services Ratings

    Colonial Van Lines
    Industry Average
    0 20 40 60 80 100

    Full-package level Services

    As a moving coordinator, they offer full packages for any length of the move, and then utilize packing and storage options as add-ons. However, these packages aren’t uniform in price, as they all depend on the distance you’re moving and the household items that you’ll be shipping with them. For example, a move from Miami, Florida to Trenton, New Jersey is going to be priced differently than an interstate move from Los Angeles, California to Phoenix, Arizona.

    What do they communicate as their strengths in these areas?

    The company prides itself on its great customer service and variety of starting packages available. With the resources they have, they’re able to be very flexible and meet most customers’ moving needs.

    #1 Rated #2 Rated #3 Rated #4 Rated #5 Rated
    International Van Lines American Van Lines JK Moving Services Allied Van Lines Colonial Van Lines
    Superlative Best Full-Service Mover Best Moving Add-ons Best for Protection Insurance Best for Extended Storage Best Moving Mobile App
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating
    Get a Free Quote Get a Free Quote Get a Free Quote Get a Free Quote Find My Mover
    International Van Lines Get a Free Quote
    Superlative Best Full-Service Mover
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating
    American Van Lines Get a Free Quote
    Superlative Best Moving Add-ons
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating
    JK Moving Services Get a Free Quote
    Superlative Best for Protection Insurance
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating
    Allied Van Lines Get a Free Quote
    Superlative Best for Extended Storage
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating
    Colonial Van Lines Find My Mover
    Superlative Best Moving Mobile App
    Star rating
    Keeps your stuff safe & secure
    Hard-working & reliable
    Affordable & Efficient
    Overall number rating

    Considering Colonial Van Lines’ Reputation

    Based out of Pompano Beach, Florida, Colonial Van Lines has over 50 years of experience and over 200 agents within their network, allowing them to cover the entire country. They provide over 12,000 moves per year, and have been family-owned and operated since their inception. They are certified by the Federal Motor Carrier Safety Administration (FMCSA), a division of the U.S. DOT (Department of Transportation).

    Colonial Van Lines Reputation

    Colonial Van Lines
    Industry Average
    0 20 40 60 80 100

    Responsiveness & Helpfulness to customers

    Colonial Van Lines also prides itself on great customer service, with excellent ratings from the TrustPilot, Consumer Affairs, and various other review sites. They only provide contact on email and phones, but they are very prompt and responsive to most customer inquiries. Consumer Affairs notes that their customer service can also help accommodate special requests for all orders, which sets them apart from a lot of other moving companies. 

    Overall review and rating sentiment

    Overall, Colonial Van Lines has a very positive rating sentiment across the web. However, they aren’t accredited with the Better Business Bureau (BBB), which does hurt their credibility compared to different companies like International Van Lines or JK Moving. With that aside, they do have a 4.4/5 rating on Consumer Affairs and a 4.1/5 rating on TrustPilot. 

    Reputation for Value

    While they don’t have value estimates concretely available on their website, value is one part of their TrustPilot and Consumer Affairs rankings that excels. Based on multiple reports, their prices per pound are very competitive compared to the rest of the moving industry.

    Reputation for Efficiency

    In terms of efficiency, Colonial Van Lines does have some room for improvement. The majority of complaints online were related to efficiency issues with the movers on the day of the move. Fortunately, their resolutions department helps balance this lack of efficiency, with multiple Colonial Van Lines reviews on yelp thanking their resolutions department for aiding with their issues, and for making sure that an account manager gets back to them by the next day.

    Reputation for Handling and Reliability

    Overall, Colonial Van Lines are known to be very reliable and efficient with their handling. It’s clear from reviews and their thorough website information that they take care of your personal belongings, and work to ensure you have a positive experience.

    Colonial Van Lines FAQ

    Is Colonial Van Lines A Scam?

    Colonial Van Lines is not a scam. While they still improve by becoming accredited with the Better Business Bureau, they are fully licensed by the Department of Transportation and are equipped to help you with any sort of long-distance move.

    Does Colonial Van Lines Offer Local Moves?

    Unfortunately, according to Consumer Affairs and TrustPilot, Colonial Van Lines does not offer local moves at the moment and only specializes in long-distance or cross-country moves.

    How Is Colonial Van Lines' Customer Service?

    Colonial Van Lines’ customer service has received excellent ratings online, namely regarding their resolution department, which many other moving companies aren’t able to offer.

    Is Colonial Van Lines a Good Moving Company?

    Overall, Colonial Van Lines is a leading moving company for those looking to move long distances. While there are improvements that can be made in terms of efficiency and the way that they are transparent about their prices, because they offer free quotes and have great customer service, they are definitely an above-average option for anyone’s next big move.

    Get a Free CVL Quote

    Colonial Van Lines is a solid option if you’re taking on a complex move. However, we always recommend comparing at least three moving companies to get the best quotes and service.

    Get your free quote so you can compare Colonial Van Lines with today’s top full-service movers and make your move budget-friendly and care-free.