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American Van Lines Review

Seasoned Moving-Industry Pros Offering a Variety of Moving Options
For nearly 30 years, American Van Lines has offered exceptional residential and commercial moving services across the country. Read our in-depth American Van Lines review to learn everything you need to know about working with this popular team. We'll cover everything from their pricing and policies to service offerings, customer reviews, and more.

    Best Moving Add-ons

    Our Overall Rating98%
    Top Services
    • Long-Distance
    • Interstate
    • Local
    • Household
    Updated for June 14, 2021
    • Is Active Active
    • USDOT Licence# 614506

    Our extensive research narrows down the best moving companies for each type of move—from local relocations to complex international treks. We’ve selected American Van Lines as one of the best companies offering long-distance moves. Each of our featured moving companies, including AVL, offers top-rated cross-country services and is licensed and certified to handle complex jobs.

    While AVL may not be the best moving company for everyone, we’ll highlight where it shines and where it doesn’t quite stack up compared to its competitors. Our guide will cover a review of American Van Lines:

    • Transparency: How transparent and upfront is the company about its services and pricing estimates? 
    • Pricing: How does the company’s pricing compare to other options in the industry?
    • Services: What services does the company provide, and what level of quality can you expect?
    • Reputation: What do previous clients have to say about their experience with the company?

    American Van Lines Overview

    American Van Lines offers local, long-distance, and international moving services in 48 states, excluding Alaska and Hawaii. With extensive service offerings and a strong reputation, Pro Mover Reviews has selected AVL as one of the best full-service long-distance moving companies operating today.

    AVL is headquartered in Florida, Texas, and North Carolina, but they can manage moves across the continent. The company also covers full-service moves for international relocations.

    Review Category

    AVL Rating

    Industry Average Rating

    In-Depth Review

    Transparency

    100%

    80%

    AVL Transparency Review

    Cost

    100%

    85%

    AVL Cost Review

    Services

    100%

    75%

    AVL Services Review

    Reputation

    80%

    80%

    AVL Reputation Review

    Overall

    95%

    80%

    Get A Quote

    As a family-run company, AVL gets plenty of praise for its attentive customer service, flat-rate pricing for long distance moves, and extensive moving experience. In addition to basic moving services, customers can also choose the following services:

    • Packing
    • Storage
    • Antique moving
    • Piano moving
    • Auto shipping

    The company is not the cheapest on the market. However, it does receive top reviews for transparency, efficiency, and customer care. We’ll dive into this a bit more below including what customers have to say about their experience.

    Pros

    • Local, Long-Distance, and International Moving
    • Serves All 48 Continental US States
    • Specialty Item Moving (Fine Art, Antiques, Pianos, etc.)
    • Offers Military Moving

    Cons

    • No Immediate Online Quotes
    • Some Weight Limits Apply

    Can American Van Lines Move Me?

    Save time and get the answers you need right away with a free quote from American Van Lines, one of the best moving companies in the US today.

    American Van Lines vs Competitors

    Here’s a quick look at how AVL stacks up against other professional moving companies:

    International Van Lines American Van Lines JK Moving Services Allied Van Lines Safeway Moving System
    Quote Free Quote Free Quote Free Quote Free Quote Free Quote
    Superlative Best Full-Service Mover Best Moving Add-Ons Best for Protection Insurance Best for Extended Storage Best for Military Moves
    Local Yes Yes Limited Yes No
    Long-Distance Yes Yes Yes Yes Yes
    Transparency Rating 95% 100% 85% 95% 90%
    Cost Rating 100% 100% 90% 90% 80%
    Services Rating 100% 100% 95% 90% 90%
    Reputation Rating 90% 80% 90% 90% 90%
    Overall Rating 96.2% 95% 90% 92.5% 87.5%

    American Van Lines Transparency

    Our AVL Review: 100%

    Industry Average: 80%

    Communication and transparency are among the most important factors in the moving process. From a free quote to the delivery date, there shouldn’t be any surprises along the way.

    American Van Lines reviews regularly praise the company’s transparency. AVL has also received top awards from the moving industry, including the coveted ProMover badge. Newsweek even applauded the company for its customer service in 2019 and 2021.

    American Van Lines FMCA Data

    When starting your moving company search, it’s important to ensure that you’re working with a highly experienced and certified company. The Federal Motor Carrier Safety Administration should be your first stop to ensure the company meets state and federal requirements.

    On the FMCSA’s Protect Your Move site, you can find the following information for American Van Lines:

    • USDOT Number
    • MC #
    • Physical address and phone number
    • Fleet size
    • Complaints
    • And more

    Pricing & Quotes

    American Van Lines offers flat-rate pricing for long-distance moves and hourly rates for local moves. While you can get a ballpark price immediately online, you will have to speak with a sales rep for the final binding estimate. As long as you do not change your moving details or inventory list, AVL ensures that your final price will not change. This is a great thing to note compared to other professional movers.

    • Basic Moving Costs: Basic moving costs include loading, unloading, and furniture assembly/disassembly.
    • Pre-Quote Inventory: AVL will complete an in-person or virtual walkthrough of your home to create an inventory of your items and provide an exact quote.
    • International Moves: International contracts may include additional services like customs coordination, crating services, and inventory lists.
    • Add-On Service Fees: All other services—from wrapping fragile items to coordinating international moves—affect your bottom line. Even so, AVL is known to be clear about these charges in the initial contract.
    American Van lines made my relocation smooth and seamless. The team arrived as scheduled and loaded/unloaded my items quickly and with care.
    - Stephanie H.

    Communication & Expectations

    One of our researchers followed a customer’s experience with American Van Lines in early 2021. Her interstate move went smoothly, even with some issues during pick up. The only hiccup occurred when she was charged a small percentage higher than her originally quoted cost.

    After unforeseeable travel issues with one of its trucks, AVL ended up brokering out her move at the last minute to a trusted company to uphold her moving date. Her items were handled with care, and communication was clear throughout the process. Overall, she was pleased with the experience.

    Hiring Process & Team

    The AVL moving team is highly vetted and professionally trained. Customer reviews regularly call out individual team members on their excellent service.

    For example, Jill H. noted on Yelp, “My moving consultant Brian Maguire was great and responded to my every call, text, or email. Every person tasked with any part of my move from packing, to transporting, to storage, to out of storage, to delivery kept me informed and followed through on their job responsibility.”

    Policies

    Like most moving companies, AVL offers basic liability insurance as well as additional insurance for a fee. The American Van Lines website also lists many helpful details around what to expect during your valuation process, including arbitration rules and reporting damaged items.

    Best Moving Add-ons

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    American Van Lines Cost

    Our AVL Review: 100%

    Industry Average: 85%

    Compared to other full-service long-distance and interstate movers, AVL is on par with the national average. The factors that will impact American Van Lines cost include:

    • Weight of your items
    • Distance
    • Moving date (on or off-season)
    • Specialty items and services

    Let’s take a closer look at pricing for AVL’s local and long-distance moves:

    AVL Local Moving Costs

    AVL offers an hourly rate for local moves. The hourly rate is per mover and can range from $20-$35. Unlike many other movers, they do not increase prices on the weekends or for last-minute bookings.

    Home Size

    Movers Suggested

    Hourly Rate

    2 BR

    3

    $60-$105

    3 BR

    4

    $80-$140

    4 BR

    4

    $80-$140

    5 BR

    5

    $100-$175

    * Note: These prices are only an estimate assuming an hourly rate of $20-$35. This should not be considered a binding quote. AVL may have different hourly rates depending on your location and other factors. Request a free quote to find out exactly what your move will cost.

    The company offers flexible local moving options, allowing you to only pay for the exact services you need:

    • Full-Service. This service includes packing, transport, and unloading boxes to destination rooms in your home for easy unpacking.
    • Discounted. Homeowners can save some money by handling all packing and prep on their own. AVL will then handle the loading and transport.
    • Partial Packing. AVL will pack your most fragile items to ensure a safe move, allowing you to pack the rest of your belongings.
    • Specialty Moving. This service is ideal for local moves with fragile and large items, such as pianos, fine art, and other valuable or unique items.

    AVL Long-Distance Moving Costs

    One of the best perks of AVL’s pricing system is its flat-rate shipping cost for long-distance moves. Once the company considers your household goods, distance, and moving date, they will provide a quote with the price you can expect to pay on moving day.

    The website offers a few estimates to and from specific locations based on size. AVL estimates the following rates for its cross country moving services:

    Moving To/From

    Distance

    Home Size

    Cost

    Miami to Atlanta

    664 mi

    1 BR

    $2,880

    Miami to Dallas

    1,310 mi

    1 BR

    $3,643

    Miami to Los Angeles

    2,732 mi

    1 BR

    $5,227

    Miami to Atlanta

    664 mi

    2 BR

    $3,886

    Miami to Dallas

    1,310 mi

    2 BR

    $5,030

    Miami to Los Angeles

    2,732 mi

    2 BR

    $7,297

    Miami to Atlanta

    664 mi

    3 BR

    $5,870

    Miami to Dallas

    1,310 mi

    3 BR

    $7,739

    Miami to Los Angeles

    2,732 mi

    3 BR

    $11,327

    Miami to Atlanta

    664 mi

    4 BR

    $7,754

    Miami to Dallas

    1,310 mi

    4 BR

    $10,321

    Miami to Los Angeles

    2,732 mi

    4 BR

    $15,202

    * Pricing last estimated October 2021. These costs are estimates only and should not be used to budget your move. Request a free quote to find out exactly what your move will cost.

    Cancellation Policy & Unexpected Costs

    If you’re happy with your estimate, the company requires an upfront deposit between 10% and 50% depending on the size of your move. Deposits are typically paid with a credit card but the final balance can also be made by cash or check.

    AVL requires a 7-day notice for cancellation to receive your deposit back in full. With the company’s flat-rate pricing, the final price should only change if your move includes items not listed on your original quote.

    Who is This Service Best For?

    If you only need to move a small load to a new home across town, AVL may not be the most cost-effective brand for you. While it does handle local moving, pricing is more competitive for long-distance and complex relocations.

    American Van Lines Services

    Our AVL Review: 100%

    Industry Average: 75%

    American Van Lines is a carrier, not a broker service. This means that it manages its own fleet of moving trucks. However, some reviews do point out that AVL has brokered out to other companies in extreme, last-minute circumstances. This seems mostly to keep their clients’ moves on schedule, however, and is not a regular occurrence.

    Basic Services

    American Van Lines offers the following services as a carrier:

    • Local moves
    • Long distance moves
    • International moves
    • Corporate relocations
    • Military moves

    Add-On Services

    If you have special needs for your move, you can add the following services to your contract at an additional cost:

    • Packing and unpacking services
    • Storage services (including use of AVL storage unit)
    • Antique packing
    • Piano shipping
    • Auto shipping
    • Fine arts moving
    • Moving coordination
    • And more

    AVL’s Best Services: Long-Distance & International Moves

    While American Van Lines offers local moves, they truly shine with long distance and international relocations. The company specializes in packing and protecting your items for long trips, inventorying items for easy tracking, and dependably arriving in the delivery window.

    When it comes to international moves, AVL offers a moving coordinator to ensure port service with proper packaging and documentation services.

    As we noted above, local moves are priced differently and offer greater flexibility for a range of services. However, AVL is best known for its long distance services and specialty options.

    Best Moving Add-ons

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    American Van Lines Reputation & Customer Reviews

    Our AVL Review: 80%

    Industry Average: 80%

    The first American Van Lines truck appeared in 1967. The company as it is known today, however, was founded in 1995. Over the years, AVL has been named the official corporate movers of several businesses and bought out one of its strongest competitors, Mitchell Brothers Moving.

    The company also places a lot of attention on its environmental impact. For example, it frequently upgrades its moving truck fleet to meet sustainability standards.

    American Van Lines Awards

    Here are just a few of the many awards and accolades AVL has received over the years:

    • Prudential’s Top Mover of the Year
    • Cartus Commitment to Excellence Award
    • Brookfield Forum Silver and Gold Award
    • Newsweek Magazine’s Best Customer Service Award

    American Van Lines Google, BBB & Yelp Reviews

    Past customer reviews always dictate what you can expect from your moving experience. We’ve gathered American Van Lines reviews from sites like Google, Yelp, and BBB to assess the company’s reputation.

    As of October 2021, the company had the following reviews:

    • American Van Lines Google Reviews: 4.1/5 stars (367 reviews)
    • American Van Lines Yelp Reviews: 3/5 stars (194 reviews)
    • American Van Lines BBB Reviews: You can find AVL’s BBB profile here

    Read an AVL Testimonial

    Smooth Move
    IVL Testimonial
    Scott Loucks
    We were kept up to date on every aspect of our long-distance move. Everyone was friendly, knowledgeable, and professional. American Van Lines' prices beat all the other options out there. Would definitely hire again!

    AVL Customer Feedback

    Here are some of the most common compliments and complaints for American Van Lines:

    Common Compliments

    Common Complaints

    Competitive pricing

    Great quote process

    Careful packing and handling

    Quick and efficient on moving day

    Difficult to contact

    Changes in scheduling

    Customer Care

    Some of the company’s best reviews come from early in the quote process. Customers report that the team takes great care to detail straightforward quotes and get the contract rolling quickly.

    It should be noted that others complain of the company calling many times if you choose not to go with their business. However, from the sales rep to the moving crew, many clients rave about the AVL’s professionalism. For example, Lindsey C. on Google noted, “Their customer service folks are quick to respond and easy to work with, and their moving crews are reliable and get the job done well and on time. All our furniture (including my grandmother’s piano) and appliances were handled with care.”

    Efficiency

    We found a mix of reviews about timeliness and efficiency. For example, Nancy C. from Plantation, FL explained on Yelp, “The men came on schedule, were polite and efficient, and packed our furniture and fragile items with care. We had no mishaps and were very pleased with their professional approach.”

    On the other hand, many of the complaints on BBB pertain to scheduling issues either at the beginning of the process or while waiting for items to arrive.

    Handling and Safety

    Safety and care seem to depend on the location of the review. Many American Van Lines reviews on Yelp in Florida post photos of broken or lost items. For this reason, we recommend speaking to the company about its additional liability insurance policies.

    American Van Lines FAQ

    How much does American Van Lines Charge?

    American Van Lines charges an hourly rate for local moves and a flat rate for long distance and international relocations. Prices run slightly higher than the industry average. Expect between $2,000 to $7,000 for a long distance move.

    How early should I book long distance movers?

    The AVL website recommends booking long distance and international moves at least 12 weeks before your big day. American Van Lines also handles local moves, which can be booked as soon as just a few days before.

    How long will my things take to arrive when moving?

    The time it takes for the moving truck to drive from your old home to your new location depends on the type of move. For example:

    • Local moves: Expect same-day service
    • Long-distance moves: Items traditionally arrive between 2 and 21 days from pickup.
    • International moves: Items may take up to a month to arrive depending on distance and customs laws.

    Get a Free AVL Quote

    American Van Lines has a long history of excellence in the moving industry. Its transparent pricing and long-distance moving experience make it a strong contender for your next big move. Start planning for you move by requesting a free quote today! We always recommend comparing at least three moving companies to get the best quotes and service.

    Get a Free Quote

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