Home > Mover Reviews > Allied Van Lines Review

Allied Van Lines Review

Experienced Industry Mover Providing Extensive Storage Options
Allied Van Lines is one of the best full-service movers operating in the US today, with over 90 years of experience. In our in-depth Allied Van Lines review, we’ll walk you through the company’s prices, policies, services, and reputation, so you can decide if they’re the right choice for you.

    Best for Extended Storage

    Our Overall Rating97%
    Top Services
    • Long-Distance
    • Interstate
    • Local
    • Household
    Updated for June 14, 2021
    • Is Active Active
    • USDOT Licence# 76235

    Complicated moves call for an experienced moving company, especially if you’re headed across the country or abroad. Our researchers create expert moving company reviews to help you find the best mover for your needs.

    Allied Van Lines has been managing both local and long-distance moves for over 90 years. They offer extensive storage and other add-on services to help make your move efficient and stress-free. Whether you’re moving across town, between states, or to another country, we recommend AVL. Here’s everything you need to know about working with the company.

    Allied Van Lines Overview

    Review Category

    AVL Rating

    Industry Average Rating

    In-Depth Review

    Transparency

    95%

    80%

    AVL Transparency Review

    Cost

    90%

    85%

    AVL Cost Review

    Services

    90%

    75%

    AVL Services Review

    Reputation

    90%

    80%

    AVL Reputation Review

    Overall

    92.5%

    80%

    Get A Quote

    • Transparency. AVL is a highly trusted company with more than 90 years of experience. User reviews show a track record of being up-front with their pricing. You won’t get slammed with any hidden fees, whether you need packers or a crew for a full-service cross-country move.
    • Pricing. AVL’s pricing is a little higher than industry average (about 10-12%). Your local moves could cost as little as $550, while a large cross-country move could cost several thousand dollars. It all depends on your specific needs and situation.
    • Services. AVL offers local, long-distance, and international moving services with unparalleled flexibility. Additional services can be procured a la carte style. You only pay for what you need.
    • Reputation. Allied Van Lines serves as both a moving broker and a carrier. AVL has a solid reputation, but it is important to note that the small companies they partner with may not uphold the same standard. Reputations of Allied Agents, AVL’s partners for contracting, vary by region. For this reason, customers need to be aware of who they’re really hiring, especially for long-distance moves.

    Best for Extended Storage

    4.3
    • Local, National, & International Moving
    • Manages Hot Tub, Pool & Appliance Connections
    • Permanent Storage & Storage-In-Transit Options

    Pros

    • Licensed by the US DOT and Federal Maritime Commission
    • Serves all 50 states and 180 countries
    • Specializes in international moves, including sea transport and air freight

    Cons

    • Longer transport time for moves
    • Lengthy quote process

    Allied Van Lines vs Competitors

    We recommend requesting quotes from at least three companies before deciding on a mover. Here’s a quick look at how AVL compares to other top movers in the industry:

    Allied Van Lines International Van Lines American Van Lines JK Moving Services Safeway Moving System
    Quote Free Quote Free Quote Free Quote Free Quote Free Quote
    Superlative Best for Extended Storage Best Full-Service Mover Best Moving Add-Ons Best for Protection Insurance Best for Military Moves
    Local Yes Yes Yes Limited No
    Long-Distance Yes Yes Yes Yes Yes
    Transparency Rating 95% 95% 100% 85% 90%
    Cost Rating 90% 100% 100% 90% 80%
    Services Rating 90% 100% 100% 95% 90%
    Reputation Rating 90% 90% 80% 90% 90%
    Overall Rating 92.5% 96.2% 95% 90% 87.5%

    Can AVL Move Me?

    Save time and get the answers you need right away with a free quote from Allied Van Lines.

    Allied Van Lines Transparency

    Our AVL Review: 95%

    Industry Average: 80%

    We found Allied Van Lines to be very transparent when it comes to pricing, service offerings, communication, and policies. Here’s what you need to know:

    Pricing & Quotes

    It’s easy to request a quote with AVL. You can start the process online with the free quote request form or by calling them directly. From there, you will need to schedule an in-home survey. Following the survey, your moving assistant will inform you of possible cost, based on weight, distance, supplies and labor used, etc. You will also be asked to choose any add-on services you’d like to use. You will then be provided with a binding estimate, but you are free to shop around for quote from other companies.

    Be mindful of the difference between binding and non-binding estimates:

    • Binding estimate. Your quoted price will not change, unless the duration or weight of your move changes.
    • Non-binding estimate. A non-binding estimate is a valuation based on less precise metrics. It is subject to change if you add items on moving day.

    Many Allied Van Lines reviews praise the company for being very up-front about what the cost will be. That said, be sure to ask for a binding estimate, so that you won’t be surprised later. You should also consider requesting quotes from several of the best moving companies before signing any contracts.

    Clarity on Base Services vs Add-Ons

    Add-on services, and their quality, are determined by the professional movers you use. This is where the client must be wary. Always ask your relocation assistant whether AVF or a subcontractor will be handling your move. If your work is contracted out, you need to do your due diligence and research the company in question.

    This is where asking the right questions can save you money, and smooth out your moving process. For example:

    • What is included in your base price?
    • Which local moving companies, if any, will be assisting on this move?
    • How much does full-service packing cost?
    • What number of boxes and supplies are included in my move?
    • How much would unpacking at my new home cost, if needed?
    • Is there a fee for furniture disassembly and reassembly?

    You should have a list of questions like this handy before your customer service representative knocks on your door. Writing an informal script and choosing a few bullet points to stick to will help you out immeasurably in the long run.

    The good news is that Allied Van Lines boasts their transparency as a main selling point. If you ask for a service on the front end of the move, you will get it, with a clear price listed.

    Communication & Expectations

    Many customer reviews for Allied Van Lines indicate that your moving experience will be as good as your relocation assistant and Allied Agent. If they are communicative and attentive, answering all your questions during your walkthrough, you will most likely have a smooth move.

    If your relocation assistant avoids certain questions, or glosses over seemingly vital aspects of your move, then it could be a bad sign. Most people who procured AVL’s services as the direct carrier on their move have reported great service and overall satisfaction. Remember, however, that AVL often contracts work out to local partners. Make sure you know who you’re working with.

    General Policies

    The company provides plenty of information on their policies across their website. Here are some important policies to be aware of:

    • Damaged Goods. Beyond any insurance coverage, Allied Van Lines has a dedicated damage claim form here. The claims window is set at nine months from the time that your movers finish your relocation. You will be asked to provide proof of damaged items for any claim to be validated. For that reason, any repairs should be withheld until after your dedicated claims adjustor renders a decision.
    • Cancelled Moves. Cancellations happen. If you need to postpone or totally cancel a scheduled move, you should inform your relocation assistant and Allied Agent independently. You may also want to request a confirmation of your decision in writing. Otherwise, you could be on the hook for costs associated with your movers traveling to your home on the original move date. Officially, AVL lists no cancellation feeon their website. That’s a good sign, as no reputable company should charge a fee for anything beyond services rendered.
    • Client Rights & Responsibilities. Your rights and responsibilities as a client are readily outlined on AVL’s website according to FMCSA guidelines. Make sure you read over and understand these rules as you plan your move.
    • Lost Items. As your AVL movers arrive to pick up your items, they will inventory everything via a bill of lading. Even if you packed boxes yourself, AVL will often label them in detail before your move. They will check off items on the list at unload, then ask for you to check and sign the list. Once you have signed the bill of lading, services are considered rendered, which could nullify any filed claims on missing items. Stressful as it may be, you need to remain attentive through the entire process.
    • Delivery Delays. Many large van lines moving multiple homes cross-country in the same trailer will experience delays. For this reason, AVL will provide clients with a delivery window, rather than a specific day. Given the number of potential reasons for a delay, claims involving late delivery are difficult to push through. Planning for the worst is your best bet, regardless of which company you use. To prepare for delays with even the best long-distance movers, consider packing a few essential boxes to move in your personal vehicle. These should include a few days’ worth of clothing and toiletries along with anything else you might need.

    Best for Extended Storage

    4.3
    • Local, National, & International Moving
    • Manages Hot Tub, Pool & Appliance Connections
    • Permanent Storage & Storage-In-Transit Options

    Allied Van Lines Cost

    Our AVL Review: 90%

    Industry Average: 85%

    When it comes to cost, Allied Van Lines is slightly higher than the industry average. Even so, the company has a strong reputation with over 90 years of experience. So, the premium could be well worth the peace of mind knowing that you’re in good hands.

    AVL Local Moving Costs

    For local moves, Allied Van Lines charges $99 per hour. This includes two movers and a truck. Each extra mover required, however, costs $36 per hour. There is a four-hour minimum charge, with up to an hour of travel time to and from their base office built into the cost. That last bit will depend entirely on where your home is, relative to AVL’s nearest location. This means that, for the most DIY-centric move, you will pay a minimum of $396.

    Home Size

    Movers Suggested

    Hourly Rate

    2 BR

    2

    $99

    3 BR

    2

    $99

    4 BR

    3

    $135

    5 BR

    4

    $171

    * Note: These prices are only an estimate assuming an hourly rate noted above. This should not be considered a binding quote. AVL may have different hourly rates depending on your location and other factors. Request a free quote to find out exactly what your move will cost.

    For local moves, the weight and volume of your items will not factor into the cost. In these scenarios, movers will handle a single job at a time, and any extra fuel expenditure or wear on the truck is not added to the cost either.

    AVL Long-Distance Moving Costs

    Long-distance moves with AVL are not billed at a traditional hourly rate. Many other factors come into play here, including move weight, distance, home size, fragile items, and more. We used the company’s long-distance moving cost calculator to get estimates for moves of varying sizes and distances:

    Moving To/From

    Distance

    Home Size

    Cost

    Miami to Atlanta

    664 mi

    1 BR

    $1,735-$2,187

    Miami to Dallas

    1,310 mi

    1 BR

    $1,912-$2,514

    Miami to Los Angeles

    2,732 mi

    1 BR

    $2,502-$3,356

    Miami to Atlanta

    664 mi

    2 BR

    $4,614-$5,243

    Miami to Dallas

    1,310 mi

    2 BR

    $5,634-$6,443

    Miami to Los Angeles

    2,732 mi

    2 BR

    $7,724-$8,831

    Miami to Atlanta

    664 mi

    3 BR

    $6,268-$6,918

    Miami to Dallas

    1,310 mi

    3 BR

    $7,739-$8,559

    Miami to Los Angeles

    2,732 mi

    3 BR

    $10,635-$11,748

    Miami to Atlanta

    664 mi

    4 BR

    $8,043-$9,006

    Miami to Dallas

    1,310 mi

    4 BR

    $10,019-$11,251

    Miami to Los Angeles

    2,732 mi

    4 BR

    $13,805-$15,474

    * Pricing last estimated October 2021, with moves planned on a Saturday giving a two week notice. These costs are estimates only and should not be used to budget your move. Request a free quote to find out exactly what your move will cost.

    Full-Service Packing

    Full-service packing is billed at an hourly rate of $36 per man-hour. You get convenience in return for the increased cost, but if you’re moving on a budget, packing on your own may be the better option.

    Moving supplies will have the most immediate impact on your wallet. A dish barrel, for instance, will run you about $17 apiece when buying directly from AVL. That exact same box costs $6 at U-Haul. This is by far the most convenient option, but you will have to pay a high premium to get it. For large long-distance moves, or for corporate relocation, full-service packing is far and away the best option.

    Basic Liability Coverage

    AVL carries the same basic coverage that every reputable moving company offers. This is factored into your base cost, providing $0.60 of coverage per pound, per item. Buyer beware here: if you decline any additional coverage, this is all you will receive for any broken or damaged item, no matter how valuable. The ins and outs of insurance are outlined here. Anyone unsure of what their rights as a moving client are should peruse those guidelines before proceeding.

    Full Valuation Coverage

    No matter how far your next move may take you, full valuation coverage is worth considering if you are transporting anything valuable. Allied Van Lines offers this service as Extra Care Protection. For a premium, you can get greater peace of mind for any longer interstate move or international relocation. AVL’s Extra Care Protection costs $0.80 per $100 of coverage, at a minimum of $5 per pound of your total move weight. Therefore, if your move has a total weight of 5,000 pounds, it will cost you $200 for full valuation coverage.

    Costs For Other Services

    All other specialized services, like custom crating, auto and boat moving, and storage should be discussed with a relocation assistant. Due to their custom nature, costs can vary greatly.

    Best for Storage Services

    SpareFoot

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    International Van Lines

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    American Van Lines

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving
    The overall professionalism and the communication from the team was great! The loaders were on time and they were flexible. I was very impressed. They were able to accommodate our timeline.
    - Jerry S.

    Allied Van Lines Services

    Our AVL Review: 90%

    Industry Average: 75%

    Allied Van Lines is both a carrier and a moving broker. While they retain a large fleet of their own trucks and dedicated employees at every level of the moving industry, they contract a great deal of their work out to partnered companies around the United States and internationally.

    AVL offers an extensive range of add-on services, like auto and boat relocation, custom crating, appliance reconnection, and many others to make your move as easy as possible.

    Basic Services & Offerings

    • Loading and unloading: This is something that all moving companies include in their base price. Most large van lines have to handle the loading and unloading themselves due to their insurance coverages.
    • Furniture disassembly/reassembly: Moving crews will have a set of basic tools with them. These are meant to help with furniture assembly and other minor tasks. When moving with Allied Van Lines, this service comes at no extra cost.
    • Basic liability coverage: Like all moving companies, AVL includes basic insurance in their base price. $0.60 per pound, per item is standard across the board, but you may want to buy better coverage if you’re moving valuable items.
    • Live tracking: This feature is available at no extra cost with your move. It allows you to check in on the status of your goods, no matter where they are, in real time.
    • Online checklists and tips: If it’s your first time moving, Allied Van Lines has you covered, with checklists and moving tips on their website. The entire process can be overwhelming at times, and AVL has done their part to make things a little easier for their clients.

    Additional Services

    • Full-service packing: For larger moves, and for clients who would pay more for convenience, full-service packing is available upon request.
    • Fragile-only packing: This gives clients peace of mind that their breakable items will remain safe without having to pay to pack their entire home.
    • Full valuation coverage: Clients with more valuable items are advised to purchase this additional insurance coverage. AVL’s Extra Care Protection costs $0.80 per $100 of coverage, at a minimum of $5 per pound of your total move weight.
    • Shuttle services: This is meant as an insurance measure for hard-to-access homes. AVL will contract out services to get a smaller moving truck or sprinter van on the job in order to transport goods from your old home to the truck, or into your new home. This will lead to an inflated cost, but sometimes, it can’t be helped.
    • Auto and boat transport: This is a service which Allied Van Lines is equipped to handle. Most customer reviews, however, suggest that working with a dedicated auto or boat hauler would be cheaper.
    • Custom crating: This applies mainly to moving antiques, but it is a personalized service that AVL offers.
    • Unpacking and debris removal: This service will rarely be included in a flat rate for any move, as it can take a team of movers many hours to unpack a larger home. AVL does provide this service at the same $36 hourly rate per mover as the packing service listed above.
    • Appliance disconnection and reconnection: This is typically done for a one-time fee. The most common figures cited are between $100 and $200.
    • Storage: Allied Van Lines offers storage at a premium price. Customer reviews recommend clients go through the extra hassle to rent their own storage units instead.

    Best for Extended Storage

    4.3
    • Local, National, & International Moving
    • Manages Hot Tub, Pool & Appliance Connections
    • Permanent Storage & Storage-In-Transit Options

    Allied Van Lines Reputation & Customer Reviews

    Our NAVL Review: 90%

    Industry Average: 80%

    Allied Van Lines has been in business since 1928, building a strong reputation over the years. It became a publicly traded company in 1968 and now operates as a smaller arm of the larger company, SIRVA, Inc. They maintain a high output, conducting 750,000 moves over the last 15 years, both in the United States and abroad.

    On their website, AVL boasts a 96% satisfaction rate and shows that they have won the Women’s Choice Award for excellence in moving every year since 2015. Independent Allied Van Lines reviews, however, offer a slightly different look. Customer sentiment seems to be a mixed bag.

    Allied Van Lines Google, BBB & Yelp Reviews

    Consumer Affairs reviews are almost entirely positive, with clients citing professional behavior and high degree of care with their items. On the other hand, Better Business Bureau largely pans AVL. The conduct of the workers listed is totally opposite of the other set of reviews.

    As of October 2021, AVL had the following reviews:

    • Allied Van Lines Consumer Affairs Reviews: 4/5 stars (1,148 reviews)
    • Allied Van Lines Google Reviews: Varies greatly by location
    • Allied Van Lines Yelp Reviews: Varies greatly by location
    • >Allied Van Lines BBB Reviews: A+ rating with the BBB

    Read an AVL Review

    Attention to Detail
    IVL Testimonial
    Scott Loucks
    The personal attention to detail and ease of communication was outstanding. We felt like the company was understanding of our challenges. I was extremely satisfied. The team was courteous, competent, and great to work with. This was an easy move!”

    AVL Customer Feedback

    Here are some of the most common compliments and complaints for Allied Van Lines:

    Common Compliments

    Common Complaints

    Easy quote process

    Extensive add-on services

    Provides great service as a carrier

    Great customer service

    Local contractor quality varies

    Pricing slightly higher than average

    When reading a little deeper, the trends are easy to pick out. Work done directly by AVL is mostly high-level. Their discretion in choosing partner companies to contract work out to is the main issue. Positive reviews directly cite Allied Van Lines. Most negative reviews cite their contracted help.

    Potential clients can definitely have a good experience with AVL, but research is necessary. Allied Van Lines themselves has a great reputation and many satisfied customers, which make them worth their price tag at 12% above industry average. Their partners, however, may not be. When considering Allied Van Lines, it would be best to look at their reviews in your immediate area. This will give you a proper feel for the kind of service you will be paying for.

    International Van Lines FAQs

    Are there any items AVL can't take in their trucks?

    Just like any other moving company, Allied Van Lines will not move any cleaning supplies, toxic chemicals, flammable liquids, or perishable goods.

    AVL also generally shies away from moving pianos, with some exceptions. Super heavy or bulky single items may be better moved by a separate company.

    How is the cost of my move calculated?

    For long-distance moves, a combination of weight and distance are used to determine your final cost. For shorter, intrastate, or in-town moves, you will typically pay a flat hourly rate, along with fees for any additional services you may need.

    What kind of insurance coverage does AVL offer?

    Allied Van Lines’ basic liability coverage comes with the cost of every move, and covers you up to $0.60 per pound, per item. This is industry standard, but you can opt for full valuation coverage, at an additional fee. As outlined above, that coverage costs about $200 for 5,000 pounds of household goods.

    What are AVL's accepted methods of payment, and when should I pay my movers?

    All payments must be made before unloading your items, per moving company tariff provisions. You can pay with cash, money order, or certified check if paying at the time of the unload. If you must pay with a credit card, payment may need to be taken at the load-up, to ensure that the payment goes through in time.

    Get a Free AVL Quote

    Allied Van Lines is one of our top picks for long-distance moves. However, we always recommend comparing at least three moving companies to get the best quotes and service.

    Get your free quote so you can compare Allied Van Lines with today’s top full-service movers and make your move budget-friendly and care-free.

    Best for Storage Services

    SpareFoot

    4.6
    • Provides self-storage services
    • Compare prices with other storage services by amenities, discounts, and more
    • Reserve storage space online

    Best Full-Service Mover

    International Van Lines

    4.8
    • Provides Local, Long-Distance, & Int'l Moving Services
    • IVL is a Licensed Moving Carrier & Broker
    • Live Chat Option & A 24/7 Telephone Assistance Line

    Best Moving Add-ons

    American Van Lines

    4.7
    • Local & Long-Distance Moving
    • Storage Options Available
    • Specializes In Fine Art, Antique, & Piano Moving

    Best for Military Moves

    Safeway Moving System

    4.6
    • Safeway Moving is an FMCSA-Licensed Broker
    • Brokers Connect Clients With Local Moving Options at Advantageous Pricing
    • Select Locations Provide 1 Month of Free Storage Services

    Best for Protection Insurance

    JK Moving Services

    4.5
    • Long-Distance, Interstate, Local & Int'l Moves
    • 24/7 Customer Support & Great Mobile App for Customers
    • Low-Interest Financing Available with JK Moving partner